Wed, May

Who are you going to call to fix it? Sophie Matthews-Paul weighs up the options of manufacturers’ warranties and service agreements versus ad hoc arrangements.

It’s a hefty topic, service, and maintenance, with all of its implications, is probably an even heavier one. No-one wants to pay for something they never use but, conversely, everyone is swift to criticise kit and suppliers when a broken machine ends up costing money, lost jobs and lost confidence.

Great expectations

Are you getting a gold rated service from your suppliers? If not, is it all their fault or are you expecting too much?

Joining the dots

See the whole picture more clearly. Link togehter networking and workflow as Sophie Matthews-Paul explains.

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