According to a new report from Xerox, 64% of SMBs anticipate emerging from the Covid-19 pandemic stronger than they went into it. The data is from a study of 1,200 business decision makers from companies from across the the UK, US and Canada with 25 to 1,000 employees.
The Xerox ‘State and Fate of Small and Medium Business’ survey also shows that 81% percent acknowledge the health crisis has made them more reliant on technology.
80% of companies consider the ability to automate tasks and processes key to surviving the pandemic.
85% said they were more reliant than ever before on communication technologies, remote IT support, and security hardware and software.
75% said they were more reliant on workflow technologies, compared with their pre-pandemic setups.
88% view security software and hardware that protects business information as core to their longevity, with 75% likely to upgrade current solutions this year.
65% said remote IT support was a substantial pain point, and 74% are likely to invest in better solutions this year.