Solopress has introduced ‘Sally the Chatbot’ to improve its customer service.
The new chatbot is integrated into the site’s existing live chat function and has the capacity to answer basic queries and carry out a host of checks and changes that customers commonly request, but without being restricted to office hours.
Managing director Simon Cooper said of the development: “We know not everyone loves a bot. That’s why we’ve put measures in place to ensure that, within office hours, the customer is only ever a click or a call away from interacting with one of the team. We want to cut down hold time and resolve simple queries as quickly as possible.”
Sally can track orders, amend addresses, change delivery dates, upgrade courier options, put jobs on hold and provide quotes.