Fujifilm opens European support centre for XMF workflow
Fujifilm has opened a European support centre for its XMF cross-media workflow at its UK headquarters in Bedford. The centre will provide guidance on workflow issues and technical support for the XMF workflow portfolio. There are other such centres in North America and Asia, with all regional teams working with a newly formed Fujifilm support centre in Tokyo created as an extension to the R&D software development division.
John Davies, business strategy manager, workflow solutions, Fujifilm Europe said: "As the XMF user base expands and the features available in the XMF product range extend, we recognise that we need a dedicated software support team that can provide technical expertise across the whole XMF workflow spectrum. This expertise ranges from all aspects of print production workflow such as guidance on pre-flight, imposition and colour management, to the more complex areas of JDF and MIS connectivity, web-to-print, and the integration of offset and digital printing solutions. ?
"In addition to providing immediate access to product and application experts who can help solve workflow issues, by using services such as WebEx, we'll also be able to provide remote diagnostics to further improve our customer service and response times."