Are your customers being served?
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Fed up of management articles that advise you to be practically perfect in every way? If so, you might enjoy a Harvard Business Review blog by Frances Frei and Anne Morriss (http://blogs.hbr.org/hbsfaculty/2012/02/win-on-service-in-a-tough-econ.html) which urges companies to win on service in a tough economy. Read More