Pedro Hernandez and Ian Windebank
InkTec has appointed its first-ever head of its technical sales support team as it creates a new initiative to enhance its customer service.
Long-standing employee Ian Windebank has been given the role as the newly made team will offer support for both the JETRIX printer series and InkTec’s extensive range of DTF and UV-DTF solutions.
The team will focus on a range of activities designed to elevate InkTec’s customer experience, including: Conducting live demonstrations and managing demo equipment, offering virtual, live and remote demonstrations for those unable to visit, and cultivating strong client relationships to understand and address their unique needs.
Managing director Joey Kim said: “Ian’s extensive knowledge and hands-on experience with JETRIX printers will ensure this new team delivers exceptional customer support while helping us build a foundation for sustainable growth in 2025 and beyond.”
Mr Windebank will be joined by Pedro Hernandez, who will initially focus on DTF-related activities.
Over time, Pedro will expand his responsibilities to include support for the JETRIX product line.
