Category: Industry Mole

Putting a price on work

Jul 4, 2012 |

Politics aside, I squirmed at the recent hubbub over our political elite being named and shamed for not knowing the price of milk and by inference, appearing out of touch with price-sensitive shoppers. I writhed because I too would have waffled and wriggled. I’d squirm further if I was asked the price of a kilowatt-hour of electricity, a low-energy light bulb or a roll of three-ply. At least I couldn’t be accused of being a cynic. Oscar Wilde wrote: ‘What is a cynic? A man who knows the price of everything and the value of nothing.”  In business, perhaps we’re encouraging our customers to become commercial cynics.

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The Industry Mole May

May 9, 2012 |

“Waiter! There’s a fly in my soup.” Customer complaints justified or otherwise, can be as unwelcome as a bluebottle doing the backstroke in your broth. Sure, we all claim customers are important to our business, but how we handle customer complaints, especially those we deem unfounded, is our litmus test. Most of us are big enough to hold up our hand and admit when we’ve messed up. Whether we’ve innocently mismanaged customers’ expectations or let them down catastrophically, lessons can be learned. 

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Being in business is inherently risky

Mar 1, 2012 |

Being in business is inherently risky. Being successful, sustainable and bankable has more to do with foresight than fortune. In life, nothing is certain but death and taxes. In business, it’s change. Technology and globalisation are inevitable levers for change. 40% of the Fortune 500 companies in 2000 were gone just ten years later. Who saw the writing on the wall predicting Amazon and Waterstones would report e-book downloads eclipse printed book sales, or how we now enjoy online music, TV, films, news, articles, and information would decimate entire industries? When Kodak filed for bankruptcy protection under chapter 11 in the US, the winds of change swirled and chilled. This may not be Kodak’s finest hour, but for the rest of us it’s a wake up call. What risks threaten, if not our survival, then our sustainable success?

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Cloud computing

Feb 14, 2012 |

Cloud computing – what am I supposed to do about that then? Having spent a fair whack of time online over the Christmas holidays, trying to find out a bit more about how this ‘trend’ is likely to impact upon business in general, and trying and get some sort of insight into what I should be doing about it, I’m more bamboozled than I was before. And I’m no technophobe – we use some of the most leading edge printers and software applications around – but it’s a case of where to start when it comes to investigating how cloud computing should be used in my business.

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Upcoming Events

29 September to 1 October, 2026
The Print Show

https://www.theprintshow.co.uk/

Where?

NEC Birmingham, UK • Hall 1

What is it?

The Print Show is committed to helping visitors discover new opportunities for their business, demonstrating that print is so much more than simply putting ink on paper. With access to exhibitors from all corners of the industry, all free of charge, The Print Show is an event that cannot be missed.

Now in its 10th anniversary year, The Print Show is established as the most important and best-attended industry event in the UK, and is still the only exhibition entirely dedicated to the UK print sector. The Print Show is the primary meeting point for the market, offering visitors the opportunity to see the latest technological developments, meet and network with peers, and access advice from some of the leading experts in print.

30 September 2026
The Print Industry Awards
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Where?

National Conference Centre, Birmingham.

What is it?

The Print Industry Awards celebrate excellence across the print and visual communications sector, recognising the achievements, innovation and talent that drive the industry forward. From outstanding print businesses and suppliers to individual professionals, the awards highlight the very best in print, digital and visual communications. Backed by decades of industry expertise, the Print Industry Awards provide a platform to showcase success, raise standards and honour those making a real impact.