When it’s broke…
Who are you going to call to fix it? Sophie Matthews-Paul weighs up the options of manufacturers’ warranties and service agreements versus ad hoc arrangements.
It’s a hefty topic, service, and maintenance, with all of its implications, is probably an even heavier one. No-one wants to pay for something they never use but, conversely, everyone is swift to criticise kit and suppliers when a broken machine ends up costing money, lost jobs and lost confidence.
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