Industrial Inkjet (IIJ) is to open a dedicated Customer Centre near Cambridge. in the UK.
“Our goal is to concentrate our print sample, training and customer demo functions into a new dedicated building so as to further improve the acclaimed quality of customer experience that we provide,” said company founder and MD John Corrall.
He added: “Having just celebrated our ten-year anniversary, it’s an obvious time to review our activities and business strategy. One thing that has stood out recently is that a number of OEM customers for Konica Minolta printheads, who we have worked with for six or eight years, are asking technical details that surprised us. They are asking questions that we considered were well within their current skill area.
“Having visited a lot of these customers recently, I realised that many of the customers’ staff have been promoted or have moved on, and the new engineers don’t have a fraction of the inkjet experience that their predecessors built up.”
He added: “While we don’t mind filling in these knowledge gaps as they appear, what is really needed is to get the new engineers to come to IIJ for our ‘deep’ training courses. These courses – largely aimed at newcomers to inkjet – are also exactly what is needed by new staff working in ‘expert’ companies. But if we are to increase the number of courses we provide then we also need to increase the space and equipment for them. And this is the goal of our new investment.”
The Customer Centre will also provide training for inkjet operators and maintenance and service staff, as well as providing courses in image processing and colour management.
The new premises will include dedicated print sample machines, including IIJ’s XYPrint 300 units, as well as a new large roll-to-roll single pass system fitted with a number of IIJ print engines.