A number of enhancements have been made to OPOC (Online Proof Of Completion), the cloud-based field service management solution that makes data collection at remote sites more efficient, allowing businesses to track and improve live projects.
The software - which allows project managers to assign tasks to contractors with a target date for completion - includes live feed monitoring, site survey tools, a route planner, auto-revisit features and a subcontractor interface. Various improvements include a new look dashboard to help the user better understand information and help navigate the site. A ‘voice to text’ feature now enables field agents to complete forms or questions on their mobile devices, without having to type. Notifications’ allows any question (or RFI’s - request for information) to trigger an action - eg. to let a customer to know when a job is started. As soon as a field agent is on site and starts a job, an email can automatically be sent to your customer to inform them of the action.
Also new is a calendar function to help manage workloads - new projects are added into the calendar all-in-one process. There’s also now a client app that lets a customer see and review a job. Other new features include an ‘asset list’ that can hold complex and detailed information about almost any item.
In addition, OPOC has an API link into Tharstern MIS to manage POS distribution. Thastern can push pick-list information into OPOC, which then can be sent to retail stores who can check off received goods via the OPOC app and notify of missing or damaged items and request replacements.
Phill Reynolds, MD at OPOC Retail, said: “OPOC has been providing a service to many business sectors for over three years, but it is mostly used in or around the retail sector. We’ve recently worked with some of the biggest names in the industry and have been a major part in key business presentations to some of the biggest worldwide brands. What sets us apart, is the user base, which provides us with great feedback and ideas. We use this information to map out our future development to provide continuous improvements.”
(see feature at: https://www.imagereportsmag.co.uk/features/special-report/9156-opoc-what-s-that-then)