Inca Digital has made two key appointments: Marq Prentice becomes director of operations while Mark Noble takes the role of senior customer support manager.
Prentice heads up the team responsible for increasing productivity, reducing cost and improving quality across the assembly processes. ‘”Our goal is to be an agile world-class manufacturer of high quality machines using the skills of the workforce together with the support and development of our partner suppliers,” he said. “We place a high emphasis on teamwork, training and continuous improvement to ensure our machines are delivered in perfect condition.”
With 16 years’ customer support experience in the graphics industry, including EFI Vutek and latterly at Zund, Noble heads up Inca’s customer support team in the UK and directly supported European markets. He is part of a team that is doubling in size to provide in-depth support to Inca users.
As part of this expansion, and following the appointment of several regionally based engineers across mainland Europe over the last couple of years, eight additional Regional Customer Support Engineers have also recently been recruited across the UK to give strong, rapid-response coverage nationwide.
“We realise that, due to the high productivity of Inca printers, any downtime becomes critical and we therefore place a high priority on providing quick response to maximise our customers’ uptime. Our telephone response team is dedicated to providing high level telephone support with the aid of sophisticated online diagnostics tools, and our strengthened field engineering team is strategically placed to get to customer sites quickly. This ensures that we are delivering the service our customers deserve,” said Noble.