PaperlinX, which owns Howard Smith Paper Group, Robert Horne Group and PaperCo, is to reshape its Commercial Print division. It will create one unified account management team so that customers can access to the group’s entire product portfolio more easily.
“We are adapting our current structure to enable us to meet the needs and challenges of an ever-shifting market; where the global decline in paper sales has made a deep and lasting impression on the way we sell and on the customers we sell to,” said commercial director Ian Hunt.
“Our customer research revealed that 80% of our revenue comes from customers that deal with more than one PaperlinX company. By unifying product sales across Howard Smith Paper Group, Robert Horne Group and PaperCo, we are placing customer-centricity at the heart of our overall sales strategy. We are providing customers with greater choice; access to a broader portfolio of products, breadth of support and superior service levels, from a single dedicated account manager,” added Hunt.