Precision Proco has updated its Tharstern MIS following an eight-system review of options from various companies.
Precision Proco was formed when Precision Printing, ProCo Print, Prime Group and Climb Creative came together with the goal of working smarter to unlock possibilities in print. The group has five UK locations and produces over 150,000 unique orders. When reviewing its MIS it considered alternatives that included both cloud-based and on-premise solutions.
“Each of our individual businesses were already using Tharstern, but technology has changed a lot since we first invested in it, so we needed to make sure that solution was still right for us,” said Paul Mason, group commercial director, Precision Proco.
Tharstern’s new hybrid approach to MIS attracted Precision Proco. The main MIS is hosted at one site with the other sites accessing it like it was on their own site, with the added benefit of the new remote access portal, a browser based platform providing access to staff and customers from anywhere for generating request for quotes, estimates, booking in jobs and progress chasing orders.
“Customer experience is more important than ever, and being a multi-site sales and production business, it’s crucial that we offer a streamlined experience where all these sites are seamlessly connected. We are also in the very early stages of implementing Hubspot across the group, and will be integrating this with Tharstern to ensure consistency across our sales, marketing and customer service teams,” explained Mason.
“Precision Proco came to us wanting to improve and streamline the business processes and workflow and become even more efficient than before the merger,” said Lee Ward, CRO, Tharstern. “There were previously unused parts of the MIS that the group was keen to explore, like CRM, scheduling and automated impositions, as well as opportunities to increase visibility across all their sites. They have some fantastic ideas and plans for the future, and we can’t wait to help guide them through the continued evolution of their MIS.”